Return Eligibility
We accept returns only under the following conditions:
- Return requests must be submitted within 10 calendar days of the delivery date. This includes weekends and holidays.
- Any return request made after the 10-day return period will not be eligible for a refund.
Return Authorization Required
All returns require prior authorization.
Customers must contact our customer service team and receive return approval before sending any merchandise back. Returns shipped without prior authorization may be refused.
Restocking Fee
All approved returns are subject to a 30% restocking fee.
No exceptions. The restocking fee will be deducted from the refund amount before any refund is issued.
Return Shipping
Customers are responsible for all return shipping costs.
Once a return has been approved, the customer must purchase and provide their own shipping label to return the merchandise to our facility.
We recommend using a shipping method that includes tracking and insurance, as we are not responsible for items that are lost or damaged during return transit.
Original shipping charges are non-refundable.
Condition of Returned Merchandise
To qualify for a refund, all approved returns must be received by our facility in the same condition in which they were originally shipped.
Returned items must:
- Be fully functional and free from damage.
- Not show signs of installation, misuse, abuse, alteration, or modification.
- Include all original parts, accessories, and components.
- Be returned in their original packaging, with the packaging intact and in resalable condition.
For new items, the original manufacturer’s packaging must remain unopened (when applicable), intact, and in resalable condition. Returns with damaged, missing, altered, or non-original packaging will not be accepted.
Any item received in damaged condition, with missing components, evidence of installation or use, or packaging that is not in its original condition may be refused and returned to the customer at the customer’s expense.
Refund Processing
Once the returned merchandise has been received, inspected, and approved, the applicable refund will be processed less the 30% restocking fee.
Refunds will be issued to the original payment method whenever possible.
Non-Eligible Returns
The following items are not eligible for a refund:
- Items returned more than 10 calendar days after delivery.
- Returns shipped without prior authorization.
- Items received in a condition different from when they were originally shipped.
- Items that are damaged, modified, installed, incomplete, or non-functional.
- New items returned without their original, unopened (when applicable), and intact packaging.
- Returns that do not otherwise comply with this Return Policy.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.